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Oredr FAQS

Oredr FAQS

Below FAQ are some common concerns of our clients before purchasing the theme, if you have other questions, please just send it to support@halothemes.com Below FAQ are some common concerns of our clients before purchasing the theme, if you have other questions, please just send it to support@halothemes.com

I have placed an order and the payment is ok, when do you ship my item? I have placed an order and the payment is ok, when do you ship my item?

After your order and payment, we can see your order and the payment status "paid" at once, we will send you message to inform you that we have received your order and your item will be shipped out within 48 hours usually. After your order and payment, we can see your order and the payment status "paid" at once, we will send you message to inform you that we have received your order and your item will be shipped out within 48 hours usually.

Usually, if the item you purchased is in stock, you can get your tracking No. within 2 days after your order. We will add the tracking No. under your order status, and then mark it as “shipped". And meanwhile, we will also send you an e-mail to tell you that we have shipped your item and give your tracking No. So you have two ways to get your tracking No., one is to log in our website to find your tracking No., the other one is to check your e-mail, the e-mail must be the one you used to register in our website.

If the item you purchased is just out of stock temporarily, we will also send you a message to notify you that your item is out of stock now and may you have to wait for more than 1-2 days to wait for the stock.

Usually, if the item you purchased is in stock, you can get your tracking No. within 2 days after your order. We will add the tracking No. under your order status, and then mark it as “shipped". And meanwhile, we will also send you an e-mail to tell you that we have shipped your item and give your tracking No. So you have two ways to get your tracking No., one is to log in our website to find your tracking No., the other one is to check your e-mail, the e-mail must be the one you used to register in our website.

If the item you purchased is just out of stock temporarily, we will also send you a message to notify you that your item is out of stock now and may you have to wait for more than 1-2 days to wait for the stock.

If you meet this problem, you can do like this:

1/ Contact our customer services, tell them your problem, and then they will check our website checkout system.

2/ You can check your paypal account, check the remaining amount, the using time limited and others.

3/ If your paypal is connected to your credit card, you can call the credit card company to check what's the problem.

If you meet this problem, you can do like this:

1/ Contact our customer services, tell them your problem, and then they will check our website checkout system.

2/ You can check your paypal account, check the remaining amount, the using time limited and others.

3/ If your paypal is connected to your credit card, you can call the credit card company to check what's the problem.

Besides paypal and credit card, we also accept other payment, such as western union, money gram, T/T. You can choose one which is better for you. For the detailed bank account, please see here: payment method. Contact our customer services, they will tell you how to do step by step. Besides paypal and credit card, we also accept other payment, such as western union, money gram, T/T. You can choose one which is better for you. For the detailed bank account, please see here: payment method. Contact our customer services, they will tell you how to do step by step.

Yes, we do. Please send your customisation requests to support@halothemes.com, we will give you our quote. Thank you. Yes, we do. Please send your customisation requests to support@halothemes.com, we will give you our quote. Thank you.

No. You don't need to cancel them. It doesn't influence your other order and has no influence with your paypal account. No. You don't need to cancel them. It doesn't influence your other order and has no influence with your paypal account.

Yes, you can pay it some days later when you are ready to pay. There is payment time limit. Yes, you can pay it some days later when you are ready to pay. There is payment time limit.

Yes, we have item warranty, for detailed information, please see here: item warranty. Yes, we have item warranty, for detailed information, please see here: item warranty.

The theme package includes theme source, Photoshop design files, sample data and manual guide. The theme package includes theme source, Photoshop design files, sample data and manual guide.

That is not a problem. You just need to modify the width/height ratio in theme settings. That is not a problem. You just need to modify the width/height ratio in theme settings.

Yes. Normally, the theme will resize images to a default size (based on your width/height ratio setting). We also have Crop setting if you don’t want to scale the image. Yes. Normally, the theme will resize images to a default size (based on your width/height ratio setting). We also have Crop setting if you don’t want to scale the image.

Yes, you can. You can also set image border colours. Yes, you can. You can also set image border colours.

Yes, you can. Just simply follow the instructions in our Manual Guide, you will be able to easily create a multi-level menu. Yes, you can. Just simply follow the instructions in our Manual Guide, you will be able to easily create a multi-level menu.

Normally we don't provide support during weekends, except for urgent cases. In these cases, you only need to mark “Urgent” in your email, we will get back to you ASAP. Normally we don't provide support during weekends, except for urgent cases. In these cases, you only need to mark “Urgent” in your email, we will get back to you ASAP.

Yes, it does. Please check it out here to see how it works: https://fashiondable-demo.myshopify.com/products/naminos-lementum-risus-cras-damos-dincidunts-comodous?variant=45561250183 Yes, it does. Please check it out here to see how it works: https://fashiondable-demo.myshopify.com/products/naminos-lementum-risus-cras-damos-dincidunts-comodous?variant=45561250183