After-Sale Service
After-Sale Service
Shipping Warranty:
We usually ship goods By DHL, UPS, EMS, Singpost airmail, and HongKong Airmail.
DHL: 3-5 days
UPS: 5-7 days
EMS: 10-15 working days
Singpost/HongKong Airmail: 7- 20 working days. At most 45 days.
If you have not received the goods during the normal time, please contact us for checking the package status timely online or by email:
Note: When customer receive the goods, please make sure to check the product is correct, there is no damage to the product before sign for the package.
If, after receipt completed, any feedback problems case for compensation, it will not be handled.
Product Warranty: 1 year
1. Damaged tool Service:
If the product you received has been damaged during the shipping, please report to local DHL office/Post office immediately and ask for damage proof, then contact our website customer service for exchange service.
If the product you received has been damaged during the shipping, please report to local DHL office/Post office immediately and ask for damage proof, then contact our website customer service for exchange service.
2. Product Qualtiy problem for refund or exchange:
If the product has any problems, please contact our customer service online within 7 days and return the item to us within 30 days upon the arrival.If you not contact us within 7 days and not return to us within 30days,
it is considered as used and WE WILL NOT ISSUE YOU A REFUND OR REPLACEMENT.
If the product has any problems, please contact our customer service online within 7 days and return the item to us within 30 days upon the arrival.If you not contact us within 7 days and not return to us within 30days,
it is considered as used and WE WILL NOT ISSUE YOU A REFUND OR REPLACEMENT.
3. Return Service:
All returned items MUST BE in the original packaging and you need to provide us with the shipping tracking number, specific reason for the return, and also your order number.
If the item needs repair, refund or exchange, please use simple airmail to ship back to us.
All returned items MUST BE in the original packaging and you need to provide us with the shipping tracking number, specific reason for the return, and also your order number.
If the item needs repair, refund or exchange, please use simple airmail to ship back to us.
In details:
1) When do we accept return?
First, the product have quality problem. It can not work once you receive it or it encounter crash in delivery causing you can not use it. This situation we will return full refund.
Second, in some particular situation, our return policy can be open for you after our customer service learning your particular problem, and in this condition we will charge you 10% handling fee.
Third, you order a wrong item and negotiate with our customer service to exchange for a right product; this exchange policy is also for you. But you need pay the shipping cost to us as well as return to you.
Fourth, if we miss-shipped the items, we will be responsible for an item exchange and any shipping fees.
If you choose this, you can also return the product and get a full refund plus the shipping and handling fee, but you must make sure to send it back through simple airmail.
If you choose this, you can also return the product and get a full refund plus the shipping and handling fee, but you must make sure to send it back through simple airmail.
2) When do we not accept return?
First, if the item is damaged by yourself, we can not provide exchange service for you. But you can return for repair.
Second, if the item has some using problem after 1 year, beyond the warranty time, we cannot provide return policy, what you can do is also return for repair.
We also offer free fix to almost item we sold within one year,free repair.Man-made damage need pay.
We also offer free fix to almost item we sold within one year,free repair.Man-made damage need pay.
We not offer warranty on
keys,cables,adapter,online sent software,please notice it.
keys,cables,adapter,online sent software,please notice it.
About technical support online by teamviwer,we only offer free help to our customer ,who order within one year.
Over one year,all need pay depends on what problem it is.
4. One-year warranty.
If the item need repair, within one year, customers no need pay repair fee but need to pay both back and forth shipping cost. Over one year warranty, customer need to pay repair fee for repair.
If the item need repair, within one year, customers no need pay repair fee but need to pay both back and forth shipping cost. Over one year warranty, customer need to pay repair fee for repair.
Shipping Warranty:
We usually ship goods By DHL, UPS, EMS, Singpost airmail, and HongKong Airmail.
DHL: 3-5 days
UPS: 5-7 days
EMS: 10-15 working days
Singpost/HongKong Airmail: 7- 20 working days. At most 45 days.
If you have not received the goods during the normal time, please contact us for checking the package status timely online or by email:
Note: When customer receive the goods, please make sure to check the product is correct, there is no damage to the product before sign for the package.
If, after receipt completed, any feedback problems case for compensation, it will not be handled.
Product Warranty: 1 year
1. Damaged tool Service:
If the product you received has been damaged during the shipping, please report to local DHL office/Post office immediately and ask for damage proof, then contact our website customer service for exchange service.
If the product you received has been damaged during the shipping, please report to local DHL office/Post office immediately and ask for damage proof, then contact our website customer service for exchange service.
2. Product Qualtiy problem for refund or exchange:
If the product has any problems, please contact our customer service online within 7 days and return the item to us within 30 days upon the arrival.If you not contact us within 7 days and not return to us within 30days,
it is considered as used and WE WILL NOT ISSUE YOU A REFUND OR REPLACEMENT.
If the product has any problems, please contact our customer service online within 7 days and return the item to us within 30 days upon the arrival.If you not contact us within 7 days and not return to us within 30days,
it is considered as used and WE WILL NOT ISSUE YOU A REFUND OR REPLACEMENT.
3. Return Service:
All returned items MUST BE in the original packaging and you need to provide us with the shipping tracking number, specific reason for the return, and also your order number.
If the item needs repair, refund or exchange, please use simple airmail to ship back to us.
All returned items MUST BE in the original packaging and you need to provide us with the shipping tracking number, specific reason for the return, and also your order number.
If the item needs repair, refund or exchange, please use simple airmail to ship back to us.
In details:
1) When do we accept return?
First, the product have quality problem. It can not work once you receive it or it encounter crash in delivery causing you can not use it. This situation we will return full refund.
Second, in some particular situation, our return policy can be open for you after our customer service learning your particular problem, and in this condition we will charge you 10% handling fee.
Third, you order a wrong item and negotiate with our customer service to exchange for a right product; this exchange policy is also for you. But you need pay the shipping cost to us as well as return to you.
Fourth, if we miss-shipped the items, we will be responsible for an item exchange and any shipping fees.
If you choose this, you can also return the product and get a full refund plus the shipping and handling fee, but you must make sure to send it back through simple airmail.
If you choose this, you can also return the product and get a full refund plus the shipping and handling fee, but you must make sure to send it back through simple airmail.
2) When do we not accept return?
First, if the item is damaged by yourself, we can not provide exchange service for you. But you can return for repair.
Second, if the item has some using problem after 1 year, beyond the warranty time, we cannot provide return policy, what you can do is also return for repair.
We also offer free fix to almost item we sold within one year,free repair.Man-made damage need pay.
We also offer free fix to almost item we sold within one year,free repair.Man-made damage need pay.
We not offer warranty on
keys,cables,adapter,online sent software,please notice it.
keys,cables,adapter,online sent software,please notice it.
About technical support online by teamviwer,we only offer free help to our customer ,who order within one year.
Over one year,all need pay depends on what problem it is.
4. One-year warranty.
If the item need repair, within one year, customers no need pay repair fee but need to pay both back and forth shipping cost. Over one year warranty, customer need to pay repair fee for repair.
If the item need repair, within one year, customers no need pay repair fee but need to pay both back and forth shipping cost. Over one year warranty, customer need to pay repair fee for repair.